KROME KEYBOARDS SHIPPING & RETURNS

Order Processing Times

Most orders are usually processed and shipped within 1–4 business days.

During busy periods, sales events or periods of unusually high demand, processing times may be slightly longer. We will make reasonable efforts to keep customers informed where significant delays are expected.

Orders are not normally processed or dispatched on weekends or UK public holidays.

Returns

We have a 14-day return policy, which means you have 14 days from receiving your order to notify us that you would like to request a return or refund.

Once your return has been approved, you will have 30 days to send the item(s) back to us.

Items must be returned in the same condition in which they were received, unused and in their original packaging.

Please visit our Refund Policy for full information regarding returns, refunds and applicable exceptions.

Standard UK Shipping

All orders are packaged and shipped from the United Kingdom.

Orders are usually processed within 1–4 business days before being dispatched.

We do not normally dispatch orders on weekends or UK public holidays.

Once your order has been dispatched, the delivery time will depend on the shipping service selected at checkout.

International Shipping

We ship internationally to a range of countries.

Estimated delivery times are generally:

• UK: 1–3 working days

• Europe: 5–7 working days

• International: 10–14 working days

These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, courier, customs processing, weather, public holidays and other factors outside of our control.

International orders may be subject to customs duties, taxes or import charges. All orders to the EU and USA are shipped DDP (Delivered Duty Paid), meaning the checkout price is final, and there are no additional import charges on delivery. For other destinations, additional charges may apply where stated at checkout.

Tracking

Most of our orders are shipped using a tracked delivery service.

Where tracking is available, you will receive a tracking number once your order has been dispatched.

We recommend using the tracking number provided to monitor your parcel through the relevant courier's tracking service.

Please note that tracking information may take some time to update after your order has been dispatched.

Delays and Missing Parcels

Although we work with established delivery providers, we cannot guarantee delivery times once an order has been handed to the courier.

If your order appears to be delayed, please check your tracking information first.

If you continue to experience issues with your delivery, please contact us and we will be happy to assist where possible.

Contact Us

If you have any questions regarding your order, shipping or returns, please contact us:

Email: info@kromekeycaps.com

Website: kromekeyboards.com

Krome Keycaps Ltd, trading as Krome Keyboards

Trading Address:
129 Cumberland Road
Bristol
BS1 6UX
United Kingdom

Registered Office:
20–22 Wenlock Road
London
N1 7GU
United Kingdom

Company Registration Number: 13645668

Last updated: 21/08/2026