Refund policy

KROME KEYBOARDS REFUND POLICY

Returns

We have a 14-day return policy, which means you have 14 days from the date of receiving your order to notify us that you would like to request a refund. Once your return has been approved, you will have 30 days to send the item(s) back to us.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need to provide your receipt or other proof of purchase.

To start a return, please contact us at info@kromekeycaps.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time with questions regarding returns at info@kromekeycaps.com.

Warranty

Krome Keycaps Ltd, trading as Krome Keyboards, offers customers a 6-month warranty on products purchased from us.

Our warranty covers manufacturing defects and faults that occur under normal use during the warranty period.

The warranty does not cover damage caused by misuse, accidental damage, improper installation or modification, normal wear and tear, or damage resulting from failure to follow the product's instructions or care requirements.

To be eligible for a warranty replacement or resolution, you must provide sufficient information and clear photographs or videos showing the issue or defect.

You can submit a warranty request by emailing info@kromekeycaps.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you have received the wrong item.

Please provide details of the issue along with photographs where appropriate, so that we can assess the problem and determine the appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom, personalised, or specially ordered products, where applicable.

Unfortunately, we cannot accept returns on sale items or gift cards, unless the item is faulty or defective or otherwise required by applicable consumer law.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you have purchased, subject to the return conditions above, and once the return has been accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable consumer protection legislation and any applicable exceptions.

Where applicable, returned items must be in the same condition in which you received them, unused and in their original packaging. You may also be required to provide your receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it can take additional time for your bank or credit card provider to process and display the refund in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@kromekeycaps.com.